Terms and conditions of use

Eqithra Platform Terms and Conditions

Effective from: 01.09.25

These Terms and Conditions (hereinafter the Terms) govern the legal relationship between Flamicroz OÜ (hereinafter Eqithra or the Platform Operator) and the person (hereinafter the User) who registers an account or uses the e-shop and marketplace services of Eqithra at https://eqithra.com (hereinafter the Platform).

By agreeing to the Terms, the User confirms that they have read, understood, and agree to be bound by them.

1. General Provisions and Definitions

1.1. Platform Operator: Flamicroz OÜ Registry code: 16478175 VAT number: EE102487327 Legal address: Annemäe tee 14, Rakvere linn, Lääne-Viru maakond, 44306, Estonia Phone: +372 5616 0996 E-mail: info@eqithra.com

1.2. Platform: The web environment managed by Eqithra at eqithra.com, consisting of the E-shop and the Marketplace.

1.3. E-shop: The part of the Platform where Eqithra sells new goods in its own name (hereinafter E-shop Product).

1.4. Marketplace: The part of the Platform that is an intermediation service within the meaning of Regulation (EU) 2022/2065 of the European Parliament and of the Council (hereinafter the Digital Services Act or DSA), where Users can trade with each other.

1.5. User: Any natural or legal person who has registered an account on the Platform. Users are divided into:

• Natural Person User (Consumer): A natural person who uses the Platform for a purpose not related to their economic or professional activity.
• Business User: A legal person or a natural person who uses the Platform in the course of their economic or professional activity.

1.6. Customer: A User who purchases a Product from the E-shop, for which the seller is Eqithra.

1.7. Marketplace Seller: A User who offers an item for sale on the Marketplace.

1.8. Marketplace Buyer: A User who purchases an item offered on the Marketplace.

1.9. Sales Agreement: An agreement concluded:

• In the E-shop between Eqithra and the Customer.
• On the Marketplace between the Marketplace Seller and the Marketplace Buyer.

1.10. Illegal Content: Any information which, in itself or in relation to an activity, including the sale of products or the provision of services, is not in compliance with Union law or the law of the Republic of Estonia.

1.11. Notice and Action Mechanism: A procedure based on Article 16 of the DSA through which the Platform Operator can be notified of the presence of Illegal Content on the Platform.

1.12. Internal Complaint-Handling System: A mechanism based on Article 20 of the DSA through which Users can file complaints against decisions made by the Platform Operator.

2. E-SHOP (Seller: Flamicroz OÜ)

2.1. Goods and Prices: All prices of goods sold in the Eqithra e-shop are in euros (€) and include the value-added tax (24%) applicable in the Republic of Estonia. A transport cost is added to the price according to the delivery method chosen by the Customer. The transport cost is displayed in the shopping cart before confirming the order.

2.2. Placing an Order: The Customer selects the desired products and adds them to the shopping cart. To place the order, the required data fields must be filled in, and a suitable delivery and payment method must be selected. After entering and checking the data, the Customer confirms the order. The Sales Agreement is considered concluded from the moment the amount due has been received in the bank account of Flamicroz OÜ.

2.3. Payment Methods: The specific payment methods offered for the order are displayed to the Customer on the shopping cart page before confirming the order. These may include Estonian and international bank links, debit and credit card payments, and installment payment options. When choosing an installment plan, the Customer enters into a separate financing agreement with the respective credit provider. In this case, Eqithra is only the seller of the goods and is not a party to the credit agreement. Payments are processed through a secure and licensed payment intermediary environment.

2.4. Delivery: Goods are shipped within the Republic of Estonia. The delivery of the goods takes place via the delivery method selected by the Customer in the shopping cart. The usual delivery time is 2-5 working days from the entry into force of the Sales Agreement. For pre-ordered products, the estimated delivery time indicated on the product page applies. During campaigns or holiday periods, the delivery time may be extended, of which the Customer will be notified separately. Eqithra undertakes to provide accurate information about delivery times and to take into account normal business risks, including the possible congestion of parcel machines.

2.5. 14-day Right of Withdrawal: This clause applies only to E-shop Products. The Customer (Consumer User) has the right to withdraw from the transaction within 14 calendar days of receiving the goods. To exercise the right of withdrawal, the Customer must submit an unambiguous withdrawal application to Eqithra by e-mail. The Customer is obliged to return the goods within 14 days of submitting the application. The returned goods must not have been used in any way other than what is necessary to ascertain the nature, characteristics, and functioning of the goods in a manner that would be possible in a physical retail store. If the returned goods have been used to a greater extent than described above or show signs of use or damage, Eqithra has the right to reduce the refundable amount according to the decrease in the value of the goods. The direct costs of returning the goods shall be borne by the Customer.

2.6. Procedure for Filing Claims: This clause applies only to E-shop Products. Flamicroz OÜ is liable for non-conformity and defects of the goods that appear within two years from the delivery of the goods to the Customer. If a defect appears, the Customer must notify the Seller by e-mail within two months at the latest. The claim must include the Customer's name and contact details, the date of the complaint, a description of the defect (with photos, if possible), and a copy of the document proving the purchase. In the event of a defect, the Customer has the right to demand that the item be repaired or replaced first.

3. MARKETPLACE (Intermediary: Flamicroz OÜ)

3.1. Eqithra's Role and Limitation of Liability: In the Marketplace section, Eqithra acts as an intermediary service provider within the meaning of the Digital Services Act. The Platform Operator's liability for content uploaded by Users (including sales listings) is limited in accordance with Article 6 of the DSA (hosting service provider liability exemption). This liability exemption applies on the condition that the Platform Operator, upon becoming aware of Illegal Content or activity, acts expeditiously to remove or disable access to that content. The Sales Agreement on the Marketplace is concluded directly between the Marketplace Seller and the Marketplace Buyer.

3.2. Account Creation and User Responsibility: To use the Marketplace, the User must create an account and provide truthful information. The User is fully responsible for the confidentiality of their account password and for all activities carried out under their account.

3.3. Pricing and Transaction Arrangement: Eqithra does not charge a commission on transactions that take place on the Marketplace. Instead, the Marketplace Seller is charged a fee for publishing a listing (hereinafter the Listing Price). The Listing Price depends on the package chosen by the Seller. The current packages and their associated prices are visible on the Platform next to the respective package. Eqithra reserves the right to change the terms and prices of the packages at any time. As the sales transaction and payment for it take place directly between the Marketplace Seller and the Marketplace Buyer, Eqithra does not mediate payments and is not a party to the sales transaction.

3.4. Obligations of the Seller and Buyer: The Seller undertakes to: List for sale only items that they own; provide a true, accurate, and complete description of the item (including noting all faults and defects); not offer for sale prohibited items (see clause 3.8); send the item to the Buyer promptly after confirming the transaction. The Buyer undertakes to: Thoroughly review the item description before making a purchase; pay for the item according to the agreement made with the Marketplace Seller.

3.5. Requirements for Business Sellers (DSA Art. 30): Before a Business User can offer items for sale on the Marketplace, they must provide Eqithra with the following information: name, address, phone number, e-mail address, commercial register code (if registered), and a confirmation that the information provided is true. Eqithra will make reasonable efforts to verify the reliability of this information. Eqithra will clearly display the Business Seller's name, address, phone number, and e-mail address to the Buyer before the conclusion of the Sales Agreement to ensure the transparency of the transaction.

3.6. Right of Withdrawal and Disputes on the Marketplace: If a transaction takes place between two Natural Person Users, the statutory 14-day right of withdrawal does not apply. Returns are possible only by mutual agreement between the Seller and the Buyer. ATTENTION! If the Marketplace Seller is a Business User, the Natural Person Buyer (Consumer) is entitled to the statutory 14-day right of withdrawal and other consumer rights (including the 2-year right to file a claim) on the same basis as when purchasing from the E-shop. Claims regarding the quality or non-conformity of the item with the description are submitted by the Buyer directly to the Seller. Communication takes place directly between the Buyer and the Seller through the means specified by the Seller in their store data (e.g., by e-mail). Eqithra displays the communication tools specified by the Seller but does not mediate or store the conversation between Users. Eqithra is not a party to the dispute.

3.7. Notice and Action Mechanism for Illegal Content: Any person has the right to notify Eqithra of Illegal Content on the Platform using the designated electronic notification form. The notification must include a justification for why the information is considered Illegal Content, the exact location of the content (URL), and the notifier's contact details. Eqithra will review all notices and make a reasoned decision on the removal of the content or the restriction of access to it.

3.8. Prohibited Activities and Items: It is prohibited to sell counterfeit goods, weapons, narcotics, hazardous substances, stolen property, and other items prohibited by law on the Platform.

3.9. Eqithra's Rights and Challenging Decisions: Eqithra has the right, but not the obligation, to review listings added to the Marketplace and, if necessary, to remove listings that do not comply with the Terms or the law. In the event of a breach of the Terms, suspicion of fraud, or the publication of Illegal Content, Eqithra has the right to temporarily or permanently restrict the User's rights or close the User's account. Internal Complaint-Handling System: A User affected by a decision made by Eqithra (e.g., content removal, account closure) has the right to file a complaint against that decision within six months of being informed of the decision. The complaint must be submitted electronically, and Eqithra will review it and make a reasoned decision.

4. Seller's obligations regarding the exchange of tax information (DAC7)

4.1. Legal Basis and Obligation of the Platform Operator. In accordance with the Council Directive (EU) 2021/514 (known as "DAC7") and the tax laws of the Republic of Estonia, the Platform Operator (Flamicroz OÜ) is obliged to collect, verify, and report information about Sellers operating on the Platform and their activities to the Estonian Tax and Customs Board (ETCB).

4.2. Seller's Obligation to Provide Data. By using the Platform and adding sales listings, the Seller undertakes to provide the Platform Operator with all true and complete personal and identification data required under DAC7 (including, but not limited to: name, address, tax identification number or personal identification code, date of birth, bank account number (IBAN)). The Seller is obliged to keep this data up-to-date in their user account throughout the use of the Platform.

4.3. Seller's Obligation to Declare Transactions. As transactions are concluded and payments are made outside the Platform, the Seller is obliged to promptly and accurately declare the final sale price and the date of the transaction in the corresponding functionality of the Platform for each item sold through the Platform. Providing this data is a prerequisite for using the Platform and a mandatory part of the sales process.

4.4. Triggering of the Reporting Obligation. The Platform Operator has a legal obligation to report the Seller's data to the Tax and Customs Board if the Seller's activity during a calendar year exceeds one of the following thresholds:

• The Seller makes 30 or more sales transactions through the Platform; OR
• The total amount of transactions declared by the Seller exceeds 2000 euros. The Platform Operator is obliged to monitor the number and amount of transactions of all Sellers to identify reportable Sellers. The exemption from the reporting obligation applies only if both indicators remain below the established threshold.

4.5. Use and Transmission of Data. The Seller understands and agrees that the Platform Operator will transmit the data mentioned in clauses 4.2 and 4.3 to the ETCB once a year in accordance with the procedure prescribed by law, if the conditions set out in clause 4.4 are met. The ETCB has the right to exchange this data with the tax authorities of other European Union member states according to the Seller's tax residency.

4.6. Consequences of Non-Cooperation. If the Seller fails to provide the required data, knowingly provides false data, or repeatedly fails to declare transaction data, the Platform Operator has the right, after two reminders, to restrict the Seller's rights to use the Platform, suspend their account, or close it in accordance with the requirements set out in the directive.

4.7. Seller's Right to Information. The Platform Operator undertakes to provide each reportable Seller whose data is transmitted to the ETCB with access to a copy of the information reported to the ETCB.

5. Final Provisions

5.1. Processing of Personal Data: Eqithra processes the personal data of Users in accordance with the Privacy Policy published on the Platform.

5.2. Dispute Resolution: 5.2.1. Disputes with the Platform Operator: All disputes to which Flamicroz OÜ is a party will be attempted to be resolved through negotiations. If an agreement is not reached, a Consumer User has the right to turn to the Consumer Disputes Committee (address Pronksi 12, Tallinn 10117; website www.ttja.ee) or to a court. Disputes with a Business User will be resolved in the Harju County Court. 5.2.2. Disputes Between Marketplace Users: Disputes are resolved directly between the Marketplace Seller and the Marketplace Buyer. Eqithra is not a party to the dispute and does not offer arbitration services.

5.3. Amendment of the Terms: Eqithra has the right to unilaterally amend the Terms. Users will be notified of significant changes by e-mail or via a permanent notice on the Platform at least 15 days before they take effect. By using the Platform after the amendments have taken effect, the User agrees to the new Terms.

Eqithra is more than an e-shop – it is a community of passionate horse people. Together, we give equipment a new life, valuing quality, style, and care for the environment.