Shipping and Receiving Goods

At EQITHRA, we want the journey of goods from seller to buyer to be as smooth as possible. We offer two flexible methods based on communication between the parties. Here's everything you need to know.

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1. Standard Shipping: Parcel Locker or Courier (Default €3.50)

This is the most common and convenient way to ship goods across Estonia. We have created a simple system with a fixed shipping cost that covers most standard shipments.

How does it work exactly?

➡️ Step 1: The buyer chooses the destination
This is the most important step for the buyer! In the shopping cart, before confirming the payment, you will find an order comments box. Please write the exact information there about where you want to receive the package.
Example 1 (parcel locker): "Itella Smartpost, Rakvere Põhjakeskus"
Example 2 (courier): "With DPD courier to Kase 5-10, Tartu"

➡️ Step 2: Fixed shipping cost
The system will automatically add a fixed shipping cost of €3.50 to your order. This price applies to all standard shipments within Estonia.

➡️ Step 3: The seller takes action
After the payment is received, the seller will see the information you left in the comments box of your order. They will then pack the goods and send them to your chosen destination.

❗ ATTENTION SELLERS: Shipping Larger Items

Our fixed shipping cost of €3.50 is intended for standard-sized packages. If you are selling a larger or heavier item (e.g., a saddle) that costs more to ship, please include this potential extra cost in the product's selling price.

Example: You are selling a saddle for €200. You know that shipping it will cost about €10. The solution: set the saddle's price to €206.50 to cover the actual shipping cost.

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2. Hand-to-Hand Transaction: Flexible and Free of Charge

This is an ideal option if the buyer and seller live close to each other or travel in the same area. It's fast, secure, and helps save on shipping costs.

How does it work?

  • Requires prior agreement: This method requires that you communicate and agree on all the details (place, time) before the buyer completes the transaction. Use our platform's messaging system for this.
  • The cost is €0: No shipping cost is added for a hand-to-hand transaction.
  • Responsibility of the parties: All logistics and meeting arrangements are the result of communication between the buyer and seller.

💡 A good tip for sellers!
To let buyers know your location, we recommend mentioning in your profile or the ad's description which area (e.g., city or county) you are primarily in. This immediately lets buyers know if a hand-to-hand transaction is a realistic option.

Ultimately, the key to a successful transaction is clear and friendly communication.
Happy trading!