Frequently Asked Questions (FAQ)

Here you will find answers to the main questions about adding listings, featuring, and using the portal.

Featured Listings and Advertising

1. Why can't I order "Home Featured" placement?
The number of home page featured slots is limited to ensure maximum visibility for selected listings. If all slots are currently occupied, this service cannot be ordered immediately. In this case, we recommend joining the waitlist by clicking the "Notify me when a spot becomes available" button.
2. How does the home featured waitlist work?
If home page slots are full, you can add yourself to the waitlist. As soon as a horse's featured period ends and a slot becomes available, the system automatically sends an email to everyone on the waitlist. The freed spot goes to whoever responds and completes the order first.
3. What's the difference between "Home Featured" and "Search Featured"?
  • Home Featured: Your listing is displayed on the portal's home page in a special section. This is the most exclusive visibility.
  • Search Featured: Your listing appears higher in search results with distinctive styling. This service can always be ordered, with no limit on the number of slots.
4. How long does featuring last?
Featured duration depends on the selected package (e.g., 7, 14, or 30 days). The exact expiration date will be shown when placing the order and later in your listing management. After the period ends, the listing becomes a regular listing, but you can extend the featuring at any time.
5. How does payment for services work?
After selecting a package, you will be directed to payment instructions or a payment page. To confirm the order, you may need to enter the payment reference number. Please note: The administrator manually reviews payments. If everything is correct, the administrator activates the service. This process typically takes 1 to 24 hours.

Adding and Editing Listings

6. How many photos can I add to one listing?
The system has a maximum allowed number of photos (typically 5-10 photos per listing). We recommend choosing the highest quality photos and ensuring files are not too large to maintain page speed.
7. How can I add a video of the horse?
Videos cannot be uploaded directly to the portal server. First, upload the video to an external platform (YouTube, Vimeo, Google Drive, Instagram, Facebook, etc.). Then copy the public video link (URL) into the appropriate field on the listing form. The system will display the video within the listing.
8. Can I add references to the horse's pedigree?
Yes, when adding a listing there are separate fields for entering pedigree information (sire, dam, dam's sire). Direct links to external registries are also supported. The system accepts all links – some have specific buttons (like Hippomundo or Horsetelex), but you can also add other general references.
9. What does the "Price includes VAT" option mean?
This option is intended for legal entities or VAT-registered businesses. By checking this box, buyers will see information that the price includes VAT, which is important when selling to businesses.

Contact and Settings

10. How can buyers contact me?
Buyers can:
  • Send you a message directly through the portal (arrives to your email).
  • Call if you've added a phone number.
  • Write on WhatsApp or Facebook Messenger if you've activated these.
11. Why am I asked for a code when logging in (MFA)?
Two-factor authentication (MFA) helps protect your account. It is not enabled by default, but we recommend activating it in your profile settings to enhance security. When active, in addition to your password, you must enter a code that is sent to your email or phone app when logging in.
12. Why am I receiving emails in the wrong language?
System automatic notifications are sent in the language you have set as your preference. If emails arrive in the wrong language, go to your profile settings and check the "Communication Language" option. There you can specify which language you want to receive notifications in.
13. How do I change my contact information (e.g., WhatsApp)?
All contact information and preferences can be changed in profile settings. If the system detects that you have a phone number but WhatsApp is not activated, you may be offered the option to conveniently enable it when adding a listing.